Easy Pawn ▾
Professional Support

Launch and operate with experts on call

Priority support, deployment review, tenant onboarding, infrastructure health checks, and migration planning — staffed by engineers who run the platform every day.

Services

Priority support

Direct engineer routing, defined response targets, and escalation paths into the platform team.

Deployment review

Architecture, hardware, and configuration audit before tenant launch.

Tenant onboarding

Hands-on identity, role mapping, audit preview, and operator handoff for new tenants.

Easy Pawn launch

Specialized rollout for the Easy Pawn module — appraisal data, ledger setup, and audit gates.

Infrastructure health check

Recurring review of services, drift, observability, and backup posture across the deployment.

Migration planning

Plan and stage data, identity, and workflow migrations from legacy systems.

Plans

Standard

Included

For single-site operators running one or two modules.

  • Async ticketing
  • Knowledge base + runbooks
  • Quarterly platform digest

Operator

Most chosen

For tenants in production across one to a handful of sites.

  • Priority response
  • Deployment review at launch
  • Quarterly health check
  • Tenant onboarding for new modules

Critical

Brand layer

For multi-tenant orgs and operators with audit-grade requirements.

  • 24/7 paging window
  • Named platform engineer
  • Migration planning included
  • Incident review and post-mortems
eB
eBee · Support Triage

Not sure which plan fits your operation?

eBee can review your tenant configuration, recent audit events, and module footprint to recommend a starting plan.

Talk to eBee
FAQ
What's the priority response target?
Operator and Critical plans target one business hour for first response on production-impacting incidents during the agreed coverage window. Standard plans are async best-effort.
Can support engineers access tenant data?+
Is migration planning a one-time engagement?+
Does the health check require remote access?+
Can I switch plans mid-term?+